I have been working with the terrific team tool published by Wiley, The Five Behaviors of a Cohesive Team. Many of you know this tool is the “marriage” of Patrick Lencioni’s book and team assessment — The Five Behaviors of a Dysfunctional Team and Everything DiSC.
This new Team Report is the perfect tool for any team! Let’s explore Patrick’s Model…
Patrick’s work talks about Healthy Conflict…
Productive, ideological, conflict — passionate, unfiltered debate focused around issues of importance to the team — this can only happen if vulnerability-based trust exists.
Healthy conflict — this phrase confuses many people who believe conflict is almost or always a negative exchange. When people who don’t trust one another engage in passionate debate, they are trying to win an argument. Without healthy conflict and open discussions good ideas get lost and innovation stops.
Why Do People Fear Conflict?
- Some people are greatly influenced by over the top conflicts they witnessed as children. Their learned reaction is to avoid conflict at all costs.
- Some employees view heated or loud discussions between impassioned fellow employees as conflict. This makes them very uncomfortable.
- Some discussions at work could become insensitive or personal. This can be disturbing and demoralizing to fellow team members.
The team leader or team members need to be mindful of how they talk through issues and make decisions. The leader needs to make sure everyone has a chance to talk and share their opinions.
Modeling appropriate constructive behavior during important discussions will help all team members become more comfortable and emboldened to join the discussion and share their opinions and ideas.
For more on the importance of Conflict, watch my YouTube video here. And if you have questions about how to encourage healthy conflict in your organization or The Five Behaviors of a Cohesive Team, connect with me on LinkedIn or contact me.