Managers play a vital role in talent management, engagement, and retention for their department and organization. All managers need to be good “spotters of talent.” This means observing all of the employees around you whether they work directly for you or not.
What does it mean to be unconsciously competent? Some bright and eager employees really are humble, shy, and modest! They are actually very proficient but don’t call attention to themselves. Sometimes these employees lack confidence, self-marketing skills, or feedback about their skills and accomplishments. Because they don’t “brag,” other personnel often don’t know what they can do!
These employees need someone to take notice and compliment them on their hard work. As a manager, you play a key role in maximizing an employees’ growth and in turn, their contribution to the firm. Once someone takes an interest in them, these workers blossom.
What can you do?
- Really observe your own employees, and the employees in your departments around you.
- If one of these discreet employees works for you, pay attention to their work product and how they go about their work.
- Do they always get the job done?
- Do they get along with everyone?
- How can you help build their confidence?
- How can you grow their skills?
- If one of your employees is risk averse, encourage him or her to take on more. Assure them mistakes or setbacks can be building blocks and aren’t necessarily fatal.
- As you compliment the work they are performing, ask them what they would like to learn and if appropriate, find ways to incorporate on-the-job learning and mentoring.
Employees who benefit from this kind of attention, coaching, and encouragement blossom into confident and productive employees. Too many organizations overlook employees who don’t call attention to themselves and miss talent that is right in front of them.